When navigating enterprise software implementations, it is so important to first establish and decipher the responsibilities of vendors and clients. In this session, Alpine’s Managing Director, David Fredericks, and Raymour & Flanigan’s Director of Business Solutions, Chris Hatch discussed the vendor and client responsibilities involved in a dynamic WMS implementation. They also uncovered the fundamental aspects of WMS implementation, delved into the distinct responsibilities of both vendors and clients, assessed the necessary capacity and expertise required for successful implementation, identified and addressed the requirements to facilitate smooth transitions when changing management, and they discussed the importance of integrations in the implementation process. They also identified potential pitfalls and dead ends to avoid, the importance of mitigating challenges associated with excessive configurations, and discussed the importance of optimizing the synergy between design and operational processes. Aside from these things, Fredericks and Hatch also discuss how to determine when configurations fall short, necessitating process changes as well as how to differentiate between generic and design-specific process documentation. They also discussed how to navigate through various testing phases & clarify ownership and responsibilities during each testing stage and implement effective training strategies, including refresher training to optimize system usage. Finally, they discussed how to develop a robust support system for the Go Live phase and how to establish a problem escalation plan for timely issue resolution.

Featured Speakers:

• David Fredericks, Managing Director, Alpine
• Chris Hatch, Director of Business Solutions, Raymour & Flanigan