Raymour and Flanagan, a prominent family-owned furniture business that has been serving customers since 1947, faced a significant challenge. Operating with outdated technology and systems within their distribution network, they encountered friction in their processes, impacting both their operations and customer experiences. To address these challenges and keep pace with evolving customer demands, they sought to implement a modern Warehouse Management System (WMS) and optimize their distribution center.
Enter Alpine Supply Chain Solutions, a boutique consulting firm specializing in refining operations within distribution centers. Recognizing the need for a comprehensive WMS, Raymour and Flanagan selected Körber as their new solution. However, they understood that to maximize the benefits of this transformation, they needed expert guidance and support from an Alpine.
Alpine’s expertise and industry-focused approach were exactly what Raymour and Flanagan needed. Acknowledging the complex and expansive nature of the project, the companies collaborated seamlessly, leveraging each other’s unique perspectives and experiences. Despite the potentially chaotic nature of such a major project, the partnership fostered an environment of effective idea-sharing and collaboration.
Through this collaborative effort, they designed an innovative and efficient solution that aligned perfectly with Raymour and Flanagan’s goals. The approach they adopted during the project has already yielded dividends, and they are on track to implement the optimized solution soon.
Having experienced the journey with both Körber and Alpine, Raymour and Flanagan enthusiastically recommend them to anyone embarking on a similar path. The partnership, in-depth knowledge, and openness to understanding and adapting to their unique business needs were critical to the project’s success. With the support of Körber and Alpine, Raymour and Flanagan are well-positioned for a future of streamlined operations and enhanced customer satisfaction, showcasing the importance of strategic partnerships in achieving long-term success. For more from Bryan Anastasi, VP of Customer Care and Business Solutions at Raymour and Flanagan, watch this video.
